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Terms and Conditions

Last updated: 02.06.2025

These Terms and Conditions apply to the sleep consulting services provided by Lulubear Sleep, operating in Munich, Germany.

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1. Nature of Service

The consultant provides non-medical infant and toddler sleep support. Services include:

  1. Phone Consultation: 60-min voice/video call + 1 follow-up email (must be used within 1 month of the consultation).

  2. 2-Week Full Consultation: 60-min call + personalized sleep plan + 30-min Q&A + 2 weeks of sleep coaching + 2 follow-up emails (emails must be used within 2 months of the coaching end).

  3. 3-Week Full Consultation: 60-min call + personalized sleep plan + 30-min Q&A + 3 weeks of sleep coaching + 3 follow-up emails (emails must be used within 3 months of the coaching end).

  4. Sleep Assessment: intake form + 5-day sleep log + written feedback via email.

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2. Medical Disclaimer

  • The consultant is not a medical professional and does not provide medical advice, diagnosis, or treatment.

  • You agree to consult your pediatrician or GP regarding any medical conditions your child may have before starting sleep training.

  • You agree to disclose all relevant medical conditions to the consultant.

  • You accept full responsibility for implementing any suggested changes to your child’s sleep or feeding routine.

  • You agree to follow safe sleep practices based on the AAP (American Academy of Pediatrics) guidelines.

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3. Client Responsibilities

You agree to:

  • Provide accurate and complete information regarding your child’s health and sleep patterns.

  • Notify the consultant of any unsafe sleep practices.

  • Maintain open and respectful communication throughout the process.

  • Use services and materials only for personal use and not share them with others.

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4. Fees, Booking, and Cancellations

  • Full payment is required before services begin.

  • Services must be started within 6 weeks of purchase or are forfeited with a 50% refund.

  • Cancellations:

    • ≥48 hours before scheduled session: 80% refund

    • <48 hours before scheduled session: 50% refund

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5. Follow-Up Policy

  • Phone Consultation: 1 follow-up email, valid for 1 month.

  • 2-Week Package: 2 follow-up emails, valid for 2 months after the coaching period.

  • 3-Week Package: 3 follow-up emails, valid for 3 months after the coaching period.

  • Sleep Assessment: No follow-up beyond the written feedback email.

Emails are for clarification and minor troubleshooting only. New topics or full plan reassessments require a new consultation.

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6. Intellectual Property

Your personalized sleep plan and consultant materials are for private use only. Unauthorized sharing with third parties is prohibited. Violations may result in service termination and fees equivalent to the shared service value.

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7. Case Study Consent

You agree that anonymous data may be used in educational case studies. Identifying information will be removed.

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8. Privacy and Data Protection

Your data will be processed in accordance with the EU GDPR. No data will be shared without your consent, unless required by law.

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9. External Links

Links provided to external websites do not imply endorsement. The consultant is not responsible for third-party content or policies.

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10. Liability

All recommendations are made with reasonable care. No specific sleep outcomes are guaranteed. The consultant is not liable for any direct or indirect damages arising from implementation of the advice.

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11. Governing Law

These Terms are governed by German law and subject to the jurisdiction of the courts in Munich, Germany.

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